I stayed for 2 nights and had a great experience. The room was clean and spacious with a nice walk-in shower. The breakfast offered a variety of fresh fruits and juices. The location is perfect, just a minute walk to Kok Tobe for stunning views. 😊

exceptional, exceptional, exceptional

I absolutely loved the spa and wellness centre! The massage I had was divine, and I couldn't get enough of the indoor swimming pool which featured sun loungers for ultimate relaxation. The room offered a spectacular view, making my stay even more special!

100% recommend 😊❤️

easy access to attractions and parks nearby for city strolling enthusiasts

I enjoyed my stay with a cozy room that offered a lovely park view, which made it a relaxing base after exploring the nearby attractions like the central state museum and ascension cathedral, both just a short walk away. the staff was friendly and accommodating, making my time there even better.

Centrally located with a fabulous breakfast.

I faced significant issues during my stay. I requested an early check-in but was quoted an unreasonable fee. Additionally, the soundproofing between rooms was inadequate, making it hard to enjoy any peace. Lastly, the lack of basic amenities like a functional thermometer left me feeling neglected, especially when I was not well.

I truly enjoyed my stay at Novotel Almaty City Center, especially the centrally located setting which allowed easy access to nearby attractions. The staff were wonderfully accommodating, allowing for an early check-in after my tiring flight, making me feel welcomed right from the start.

Bathroom supplies could be improved.

I stayed for 3 nights to explore the wonderful attractions nearby, like Central State Museum of Kazakhstan and Ascension Cathedral. The exceptional breakfast was a highlight each morning, offering a variety that pleasantly surprised me. The room was quite comfortable with a lovely park view, making it a relaxing base after a long day of sightseeing.

It was just a well-suited match for a quick weekend visit in Almaty with excellent value for money. The breakfast spread was varied and exceeded my expectations each morning. Check the air conditioning before settling in.

Recommend it for solo travelers

The breakfast was really great not just the usual stuff but they mixed it up daily. Also, they had this big screen in the bar for the Eurocup games which just made it feel more alive. Enjoyed watching the matches with some locals and the atmosphere was perfect.

It wasn't cheap but still felt acceptable considering the location and vibe.

It was just a perfect match for a quick layover in Almaty with good value. The staff quickly arranged a packed breakfast for the early morning, which was a nice surprise. Try to check if your room has good air conditioning.

my stay was great during a wedding ceremony. the location was perfect and the staff made everything special. novotel exceeded my expectations with their delightful breakfast and cozy rooms.

the air conditioning wasn’t very effective.

The staff provided exceptional service, helping with rescheduling and refunds promptly—especially appreciated was the attentiveness of two particular employees who went above and beyond. The room offered a lovely park view, making it a comfortable and enjoyable space. However, the shower pressure at times was inadequate, and some bathroom fixtures were worn and in need of repairs. Additionally, loud generator noise disrupted mornings, detracting from an otherwise pleasant stay.

Convenient Location with Room for Improvement

Ideal spot for exploring the city. Enjoyed accessing nearby attractions with ease. While the staff provided attentive service, the room cleanliness fell short of expectations, and amenities lacked completeness. Checking for air conditioning effectiveness seemed crucial before settling in. Remember to confirm added requests upon check-in.